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03.01.2005 19:43 |
josef@online.data |
--------------------------
Josef Nagel
josef@mailbox.co.za
--------------------------
>Hi there,
I want to try your software, but could not obtain a license - this after various attempts. I registered twice on your site, but received no e-mails.
I sent an e-mail from your "Write Us" link, but also to no avail - my concern is what will support be like should I consider buying the software.
Thank you |
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03.01.2005 21:31 |
Frank Weber |
Hello Josef,
we have received your mail and replied to you, but the problem is that
your (or your provider's) mail server do not accept mails.
All your license number and activation e-mails are still on queue on our
mail-server but cannot be delivered. Here is a log of the SMTP session
when trying to send an e-mail to you. Please forward this e-mail to your
provider.
nslookup results:
Non-authoritative answer:
mailbox.co.za internet address = 66.18.70.41
mailbox.co.za nameserver = ns1.mailbox.co.za
mailbox.co.za nameserver = ns2.mailbox.co.za
mailbox.co.za MX preference = 0, mail exchanger = mx1.wm.co.za
mailbox.co.za MX preference = 0, mail exchanger = mx2.wm.co.za
mailbox.co.za MX preference = 0, mail exchanger = mx3.wm.co.za
mailbox.co.za MX preference = 0, mail exchanger = mx4.wm.co.za
ns1.mailbox.co.za internet address = 66.18.76.2
ns2.mailbox.co.za internet address = 66.18.76.3
mx1.wm.co.za internet address = 66.18.76.121
mx2.wm.co.za internet address = 66.18.76.122
mx3.wm.co.za internet address = 66.18.76.123
mx4.wm.co.za internet address = 66.18.76.124
SMTP session from our web server (213.239.248.10):
554 mx1.wm.co.za ESMTP not accepting messages
SMTP session from another german IP address gives this result:
220 mx1.wm.co.za ESMTP Sendmail 8.12.10/8.12.10; Mon, 3 Jan 2005 22:25:04
+0200
ehlo mail.terasens.de
250-mx1.wm.co.za Hello p5480214B.dip.t-dialin.net [84.128.33.75], pleased to
mee
t you
250 ENHANCEDSTATUSCODES
mail from:support@terasens.de
550 5.7.1 Access denied
Please check this with your provider, it seems it is blocking e-mails for an
unknown reason. Our servers are not listed in any spam or open relay
database, so it seems that your provider's servers must be misconfigured
in some way.
Best regards,
Frank Weber
TERAVoice Support
--------------------------
TERASENS GmbH
Ackermannstraße 3
80797 München
--------------------------
e-mail: info@terasens.de
www: www.terasens.de
--------------------------
wrote in message
news:3e3e32bf-829f-4606-bcba-a7b89101f042@news.terasens.de...
>
>
>
> --------------------------
> Josef Nagel
> josef@mailbox.co.za
> --------------------------
>
>
> >Hi there,
>
> I want to try your software, but could not obtain a license - this after
various attempts. I registered twice on your site, but received no e-mails.
>
> I sent an e-mail from your "Write Us" link, but also to no avail - my
concern is what will support be like should I consider buying the software.
>
> Thank you
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04.01.2005 19:55 |
josef@online.data |
Thanx for your response, Frank.
Don't know what's up with my mail provider...first time that this happens. Please send info to nagelj@safriprop.com
Thank you and I'm looking forward to evaluate your software offering
South African Greetings
Josef
--------------------------
Josef Nagel
josef@mailbox.co.za
--------------------------
>Hello Josef,
>
>we have received your mail and replied to you, but the problem is that
>your (or your provider's) mail server do not accept mails.
>
>All your license number and activation e-mails are still on queue on our
>mail-server but cannot be delivered. Here is a log of the SMTP session
>when trying to send an e-mail to you. Please forward this e-mail to your
>provider.
>
>nslookup results:
>
>Non-authoritative answer:
>mailbox.co.za internet address = 66.18.70.41
>mailbox.co.za nameserver = ns1.mailbox.co.za
>mailbox.co.za nameserver = ns2.mailbox.co.za
>
>mailbox.co.za MX preference = 0, mail exchanger = mx1.wm.co.za
>mailbox.co.za MX preference = 0, mail exchanger = mx2.wm.co.za
>mailbox.co.za MX preference = 0, mail exchanger = mx3.wm.co.za
>mailbox.co.za MX preference = 0, mail exchanger = mx4.wm.co.za
>
>ns1.mailbox.co.za internet address = 66.18.76.2
>ns2.mailbox.co.za internet address = 66.18.76.3
>mx1.wm.co.za internet address = 66.18.76.121
>mx2.wm.co.za internet address = 66.18.76.122
>mx3.wm.co.za internet address = 66.18.76.123
>mx4.wm.co.za internet address = 66.18.76.124
>
>
>SMTP session from our web server (213.239.248.10):
>
>554 mx1.wm.co.za ESMTP not accepting messages
>
>
>SMTP session from another german IP address gives this result:
>
>220 mx1.wm.co.za ESMTP Sendmail 8.12.10/8.12.10; Mon, 3 Jan 2005 22:25:04
>+0200
>ehlo mail.terasens.de
>250-mx1.wm.co.za Hello p5480214B.dip.t-dialin.net [84.128.33.75], pleased to
>mee
>t you
>250 ENHANCEDSTATUSCODES
>mail from:support@terasens.de
>550 5.7.1 Access denied
>
>
>
>Please check this with your provider, it seems it is blocking e-mails for an
>unknown reason. Our servers are not listed in any spam or open relay
>database, so it seems that your provider's servers must be misconfigured
>in some way.
>
>Best regards,
>
>Frank Weber
>TERAVoice Support
>--------------------------
>TERASENS GmbH
>Ackermannstraße 3
>80797 München
>--------------------------
>e-mail: info@terasens.de
>www: www.terasens.de
>--------------------------
>
>
>
> wrote in message
>news:3e3e32bf-829f-4606-bcba-a7b89101f042@news.terasens.de...
>>
>>
>>
>> --------------------------
>> Josef Nagel
>> josef@mailbox.co.za
>> --------------------------
>>
>>
>> >Hi there,
>>
>> I want to try your software, but could not obtain a license - this after
>various attempts. I registered twice on your site, but received no e-mails.
>>
>> I sent an e-mail from your "Write Us" link, but also to no avail - my
>concern is what will support be like should I consider buying the software.
>>
>> Thank you
>
> |
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05.01.2005 13:08 |
TERASENS Support |
Hello Josef,
the mails have been discarded on the server now. Could you please
start a new registration with the other e-mail address?
Best regards,
Frank Weber
TERAVoice Support
--------------------------
TERASENS GmbH
Ackermannstraße 3
80797 München
--------------------------
e-mail: info@terasens.de
www: www.terasens.de
--------------------------
wrote in message
news:1aa3d1e3-5b73-4926-91d6-6de232f99b6a@news.terasens.de...
>
> Thanx for your response, Frank.
>
> Don't know what's up with my mail provider...first time that this happens.
Please send info to nagelj@safriprop.com
>
> Thank you and I'm looking forward to evaluate your software offering
>
> South African Greetings
>
> Josef
>
> --------------------------
> Josef Nagel
> josef@mailbox.co.za
> --------------------------
>
>
> >Hello Josef,
> >
> >we have received your mail and replied to you, but the problem is that
> >your (or your provider's) mail server do not accept mails.
> >
> >All your license number and activation e-mails are still on queue on our
> >mail-server but cannot be delivered. Here is a log of the SMTP session
> >when trying to send an e-mail to you. Please forward this e-mail to your
> >provider.
> >
> >nslookup results:
> >
> >Non-authoritative answer:
> >mailbox.co.za internet address = 66.18.70.41
> >mailbox.co.za nameserver = ns1.mailbox.co.za
> >mailbox.co.za nameserver = ns2.mailbox.co.za
> >
> >mailbox.co.za MX preference = 0, mail exchanger = mx1.wm.co.za
> >mailbox.co.za MX preference = 0, mail exchanger = mx2.wm.co.za
> >mailbox.co.za MX preference = 0, mail exchanger = mx3.wm.co.za
> >mailbox.co.za MX preference = 0, mail exchanger = mx4.wm.co.za
> >
> >ns1.mailbox.co.za internet address = 66.18.76.2
> >ns2.mailbox.co.za internet address = 66.18.76.3
> >mx1.wm.co.za internet address = 66.18.76.121
> >mx2.wm.co.za internet address = 66.18.76.122
> >mx3.wm.co.za internet address = 66.18.76.123
> >mx4.wm.co.za internet address = 66.18.76.124
> >
> >
> >SMTP session from our web server (213.239.248.10):
> >
> >554 mx1.wm.co.za ESMTP not accepting messages
> >
> >
> >SMTP session from another german IP address gives this result:
> >
> >220 mx1.wm.co.za ESMTP Sendmail 8.12.10/8.12.10; Mon, 3 Jan 2005 22:25:04
> >+0200
> >ehlo mail.terasens.de
> >250-mx1.wm.co.za Hello p5480214B.dip.t-dialin.net [84.128.33.75], pleased
to
> >mee
> >t you
> >250 ENHANCEDSTATUSCODES
> >mail from:support@terasens.de
> >550 5.7.1 Access denied
> >
> >
> >
> >Please check this with your provider, it seems it is blocking e-mails for
an
> >unknown reason. Our servers are not listed in any spam or open relay
> >database, so it seems that your provider's servers must be misconfigured
> >in some way.
> >
> >Best regards,
> >
> >Frank Weber
> >TERAVoice Support
> >--------------------------
> >TERASENS GmbH
> >Ackermannstraße 3
> >80797 München
> >--------------------------
> >e-mail: info@terasens.de
> >www: www.terasens.de
> >--------------------------
> >
> >
> >
> > wrote in message
> >news:3e3e32bf-829f-4606-bcba-a7b89101f042@news.terasens.de...
> >>
> >>
> >>
> >> --------------------------
> >> Josef Nagel
> >> josef@mailbox.co.za
> >> --------------------------
> >>
> >>
> >> >Hi there,
> >>
> >> I want to try your software, but could not obtain a license - this
after
> >various attempts. I registered twice on your site, but received no
e-mails.
> >>
> >> I sent an e-mail from your "Write Us" link, but also to no avail - my
> >concern is what will support be like should I consider buying the
software.
> >>
> >> Thank you
> >
> >
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