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20.04.2005 08:37 |
alex@online.kritikal.org |
Hi,
i have downloaded and installed the free edition SP1 on a win xp pro box with SP2. I have a siemens sx303 isdn phone which is supposed to be a full tapi and capi device. When the service runs it picks up calls and immediately hangs up. The server event log contains the following:
Error initialising DTMF detection. Please ensure your device supports DTMF detection and you have the latest drivers installed (4122)
Then followed by:
Invalid procedure call or argument (Line 2595) event id (5).
Can you help?
--------------------------
Alex Kritikos
kritikal.org
alex@kritikal.org
--------------------------
> |
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21.04.2005 14:46 |
TERASENS Support |
Alex,
we have had a report from a customer that the Siemens CAPI driver does
not support DTMF detection.
The second error occurs during call handler assignmnent. For further
investigation
please send me:
- a debug log
- the DTMF routing strings you have configured
To create a debug log, enable logging to file (under Server Options) with
level "Debug Information". Restart TERAVoice and reproduce the
scenario. Then send the errorlog.log to support@terasens.de
You should be able to avoid the second error by disabling call handler
assignment
by inband signaling/DTMF.
Best regards,
Frank Weber
TERAVoice Support
--------------------------
TERASENS GmbH
Ackermannstraße 3
80797 München
--------------------------
e-mail: info@terasens.de
www: www.terasens.de
--------------------------
wrote in message
news:89322485-19ec-4010-b206-c204ecbff880@news.terasens.de...
> Hi,
>
> i have downloaded and installed the free edition SP1 on a win xp pro box
with SP2. I have a siemens sx303 isdn phone which is supposed to be a full
tapi and capi device. When the service runs it picks up calls and
immediately hangs up. The server event log contains the following:
>
> Error initialising DTMF detection. Please ensure your device supports DTMF
detection and you have the latest drivers installed (4122)
>
> Then followed by:
>
> Invalid procedure call or argument (Line 2595) event id (5).
>
> Can you help?
>
> --------------------------
> Alex Kritikos
> kritikal.org
> alex@kritikal.org
> --------------------------
>
>
> >
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25.04.2005 11:05 |
alex@online.kritikal.org |
Hi,
I have disabled inband signaling as suggested. I now get the server to answer the line, play the welcome message, provide the menu options by text 2 speech but not recognize DTMF. As you suggested you have had a report that the siemens capi driver does not support detection. I have enabled debug logging and sent you the log as suggested, however is there an alternative capi driver or solution to this problem or is my device incompatible?
Thanks,
--------------------------
Alex Kritikos
kritikal.org
alex@kritikal.org
--------------------------
>Alex,
>
>we have had a report from a customer that the Siemens CAPI driver does
>not support DTMF detection.
>
>The second error occurs during call handler assignmnent. For further
>investigation
>please send me:
>
>- a debug log
>- the DTMF routing strings you have configured
>
>To create a debug log, enable logging to file (under Server Options) with
>level "Debug Information". Restart TERAVoice and reproduce the
>scenario. Then send the errorlog.log to support@terasens.de
>
>You should be able to avoid the second error by disabling call handler
>assignment
>by inband signaling/DTMF.
>
>
>Best regards,
>
>Frank Weber
>TERAVoice Support
>--------------------------
>TERASENS GmbH
>Ackermannstraße 3
>80797 München
>--------------------------
>e-mail: info@terasens.de
>www: www.terasens.de
>--------------------------
>
>
> wrote in message
>news:89322485-19ec-4010-b206-c204ecbff880@news.terasens.de...
>> Hi,
>>
>> i have downloaded and installed the free edition SP1 on a win xp pro box
>with SP2. I have a siemens sx303 isdn phone which is supposed to be a full
>tapi and capi device. When the service runs it picks up calls and
>immediately hangs up. The server event log contains the following:
>>
>> Error initialising DTMF detection. Please ensure your device supports DTMF
>detection and you have the latest drivers installed (4122)
>>
>> Then followed by:
>>
>> Invalid procedure call or argument (Line 2595) event id (5).
>>
>> Can you help?
>>
>> --------------------------
>> Alex Kritikos
>> kritikal.org
>> alex@kritikal.org
>> --------------------------
>>
>>
>> >
>
> |
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25.04.2005 14:36 |
TERASENS Support |
Alex,
thanks very much for sending the log. The problem is very clear: The
Siemens CAPI driver does not support DTMF detection. Probably
the reason for this is that these phone aren't used for IVR applications
usually...
Our CAPI/TAPI driver once had an option to programmatically detect
DTMF tones, but AFAIK it doesn't work in the current version because
all the devices on our hardware compatibility list support the normal way
(via CAPI commands). You can try to set the "Tone Monitoring" to
"Software": Under Telephony Hardware click the "Configure Device"
button, then select the interface "ISDN Interface 1" and click on
properties.
Go to the "Features" tab to find the mentioned setting, but I'm quite sure
it doesn't work. We might reactivate this feature in a future release, but
the current answer is that your device is incompatible with TERAVoice.
You could also check if there is a new CAPI driver from Siemens or
you could contact Siemens and ask if the will fix it. It is a common
function
and all ISDN adapters usually support it...
Best regards,
Frank Weber
TERAVoice Support
--------------------------
TERASENS GmbH
Ackermannstraße 3
80797 München
--------------------------
e-mail: info@terasens.de
www: www.terasens.de
--------------------------
wrote in message
news:264f45fe-7f42-48a5-9f54-3cf8affb4831@news.terasens.de...
>
> Hi,
>
> I have disabled inband signaling as suggested. I now get the server to
answer the line, play the welcome message, provide the menu options by text
2 speech but not recognize DTMF. As you suggested you have had a report that
the siemens capi driver does not support detection. I have enabled debug
logging and sent you the log as suggested, however is there an alternative
capi driver or solution to this problem or is my device incompatible?
>
> Thanks,
>
> --------------------------
> Alex Kritikos
> kritikal.org
> alex@kritikal.org
> --------------------------
>
>
> >Alex,
> >
> >we have had a report from a customer that the Siemens CAPI driver does
> >not support DTMF detection.
> >
> >The second error occurs during call handler assignmnent. For further
> >investigation
> >please send me:
> >
> >- a debug log
> >- the DTMF routing strings you have configured
> >
> >To create a debug log, enable logging to file (under Server Options) with
> >level "Debug Information". Restart TERAVoice and reproduce the
> >scenario. Then send the errorlog.log to support@terasens.de
> >
> >You should be able to avoid the second error by disabling call handler
> >assignment
> >by inband signaling/DTMF.
> >
> >
> >Best regards,
> >
> >Frank Weber
> >TERAVoice Support
> >--------------------------
> >TERASENS GmbH
> >Ackermannstraße 3
> >80797 München
> >--------------------------
> >e-mail: info@terasens.de
> >www: www.terasens.de
> >--------------------------
> >
> >
> > wrote in message
> >news:89322485-19ec-4010-b206-c204ecbff880@news.terasens.de...
> >> Hi,
> >>
> >> i have downloaded and installed the free edition SP1 on a win xp pro
box
> >with SP2. I have a siemens sx303 isdn phone which is supposed to be a
full
> >tapi and capi device. When the service runs it picks up calls and
> >immediately hangs up. The server event log contains the following:
> >>
> >> Error initialising DTMF detection. Please ensure your device supports
DTMF
> >detection and you have the latest drivers installed (4122)
> >>
> >> Then followed by:
> >>
> >> Invalid procedure call or argument (Line 2595) event id (5).
> >>
> >> Can you help?
> >>
> >> --------------------------
> >> Alex Kritikos
> >> kritikal.org
> >> alex@kritikal.org
> >> --------------------------
> >>
> >>
> >> >
> >
> >
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25.04.2005 15:09 |
alex@online.kritikal.org |
Hi Frank,
Software was selected already as it was the only option. One thing i noticed was that the dtmf tab and echo cancellation tab were disabled, i guess this is cause of the capi driver capabilities.
I will search then for a later capi driver although i am pessimistic as I have already argued with them about the fact the device does not support skype (even though they have written all the code for their m34 adaptor and would just be a firmware upgrade), the m34 is not compatible with my phone even if i wanted to buy it, and the bluetooth support is not fully implementing the headset profile as claimed in the manual.
Therefore i doubt that they will do anything about it and its a pitty cause i was really excited about using your product to improve the operation of my small office...
Thanks for your kind assistance,
--------------------------
Alex Kritikos
kritikal.org
alex@kritikal.org
--------------------------
>Alex,
>
>thanks very much for sending the log. The problem is very clear: The
>Siemens CAPI driver does not support DTMF detection. Probably
>the reason for this is that these phone aren't used for IVR applications
>usually...
>Our CAPI/TAPI driver once had an option to programmatically detect
>DTMF tones, but AFAIK it doesn't work in the current version because
>all the devices on our hardware compatibility list support the normal way
>(via CAPI commands). You can try to set the "Tone Monitoring" to
>"Software": Under Telephony Hardware click the "Configure Device"
>button, then select the interface "ISDN Interface 1" and click on
>properties.
>Go to the "Features" tab to find the mentioned setting, but I'm quite sure
>it doesn't work. We might reactivate this feature in a future release, but
>the current answer is that your device is incompatible with TERAVoice.
>You could also check if there is a new CAPI driver from Siemens or
>you could contact Siemens and ask if the will fix it. It is a common
>function
>and all ISDN adapters usually support it...
>
>
>Best regards,
>
>Frank Weber
>TERAVoice Support
>--------------------------
>TERASENS GmbH
>Ackermannstraße 3
>80797 München
>--------------------------
>e-mail: info@terasens.de
>www: www.terasens.de
>--------------------------
>
>
>
>
> wrote in message
>news:264f45fe-7f42-48a5-9f54-3cf8affb4831@news.terasens.de...
>>
>> Hi,
>>
>> I have disabled inband signaling as suggested. I now get the server to
>answer the line, play the welcome message, provide the menu options by text
>2 speech but not recognize DTMF. As you suggested you have had a report that
>the siemens capi driver does not support detection. I have enabled debug
>logging and sent you the log as suggested, however is there an alternative
>capi driver or solution to this problem or is my device incompatible?
>>
>> Thanks,
>>
>> --------------------------
>> Alex Kritikos
>> kritikal.org
>> alex@kritikal.org
>> --------------------------
>>
>>
>> >Alex,
>> >
>> >we have had a report from a customer that the Siemens CAPI driver does
>> >not support DTMF detection.
>> >
>> >The second error occurs during call handler assignmnent. For further
>> >investigation
>> >please send me:
>> >
>> >- a debug log
>> >- the DTMF routing strings you have configured
>> >
>> >To create a debug log, enable logging to file (under Server Options) with
>> >level "Debug Information". Restart TERAVoice and reproduce the
>> >scenario. Then send the errorlog.log to support@terasens.de
>> >
>> >You should be able to avoid the second error by disabling call handler
>> >assignment
>> >by inband signaling/DTMF.
>> >
>> >
>> >Best regards,
>> >
>> >Frank Weber
>> >TERAVoice Support
>> >--------------------------
>> >TERASENS GmbH
>> >Ackermannstraße 3
>> >80797 München
>> >--------------------------
>> >e-mail: info@terasens.de
>> >www: www.terasens.de
>> >--------------------------
>> >
>> >
>> > wrote in message
>> >news:89322485-19ec-4010-b206-c204ecbff880@news.terasens.de...
>> >> Hi,
>> >>
>> >> i have downloaded and installed the free edition SP1 on a win xp pro
>box
>> >with SP2. I have a siemens sx303 isdn phone which is supposed to be a
>full
>> >tapi and capi device. When the service runs it picks up calls and
>> >immediately hangs up. The server event log contains the following:
>> >>
>> >> Error initialising DTMF detection. Please ensure your device supports
>DTMF
>> >detection and you have the latest drivers installed (4122)
>> >>
>> >> Then followed by:
>> >>
>> >> Invalid procedure call or argument (Line 2595) event id (5).
>> >>
>> >> Can you help?
>> >>
>> >> --------------------------
>> >> Alex Kritikos
>> >> kritikal.org
>> >> alex@kritikal.org
>> >> --------------------------
>> >>
>> >>
>> >> >
>> >
>> >
>
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