ACD Queues - Wartefeld

Call Waiting Queue

With its Waiting Queue Call Handler TERAVoice can hold calls on a queue and distribute calls to a number of agents as soon as a free agent is available. A custom hold music can be played during wait time or the calls can be put on hold so that the hold music of the PBX system is played. Within configurable intervals additional messages can be played to the callers or the current queue position can be announced each time a call advances one position.

In case the queue is full or a call cannot connected within a specified time, the call can be switched to any other TERAVoice Call Handler.

The Waiting Queue can be combined with other Call Handlers or custom handlers (e.g. for call distribution).



Keywords: ivr software - ivr system - acd queues - call queues - waiting queues - call waiting queues - call distribution - callcenter agents - call center agent - warteschlange - wartefeld - moh - music on hold - warteschleifen

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